For NDIS providers across Australia, built in Newcastle
NDIS website
design that
brings in
referrals.
Crux Digital designs and builds custom WordPress websites for NDIS providers across Australia. Every site is built to WCAG 2.2 AA accessibility and set up for Google and AI search from launch. We design around the two people who decide whether you get the referral: the participant or family member, and their support coordinator.
- 5.0Google rating, 24 reviews
- 60+website projects completed
Every build led by Rob Bastow
Why providers pick us
What do NDIS providers get with a Crux website?
A website that helps the right people find you, understand what you offer and get in touch. It is built on WordPress, so your team stays in control. We work with NDIS providers Australia-wide, including clients in NSW and Victoria, from new registrations to established organisations.
Designed for participants and families
Clear service pages, plain language and an easy way to get in touch, so the people you support find what they need fast.
How we structure your siteAccessible to WCAG 2.2 AA
Readable type, strong contrast and full keyboard support, checked before launch rather than promised and forgotten.
Accessibility detailsReferral and intake forms
Forms built for support coordinators and plan managers, asking for exactly what you need to follow up.
Referral formsFound on Google and AI search
Proper structure, schema and service pages, so you show up when families search Google or ask ChatGPT.
Search set-upEasy to update yourself
Built on WordPress, so your team can post vacancies, add services and update photos without a developer.
How handover worksHow we lay it out
Built around how families and coordinators search
Most NDIS websites are organised around the provider: an About page, a mission statement and a long list of supports. Families and support coordinators arrive with simpler questions. Do you offer what I need, in my area, and do you have capacity right now?
We structure your site around those answers. Services, service areas, availability and a fast way to make contact sit where people look first. A coordinator comparing three providers can shortlist you quickly.
| Area | Template website | Crux NDIS website |
|---|---|---|
| Design | A theme shared with thousands of other sites | Designed for your brand and the people you support |
| Accessibility | Varies, rarely tested | Built and checked to WCAG 2.2 AA |
| Referral forms | A basic contact form | Referral and intake forms with the fields coordinators expect |
| Search set-up | An SEO plugin installed, nothing configured | Service pages, schema, fast hosting and tracking from launch |
| Compliance | Up to you | Copy written with Consumer Law, NDIS and Ahpra rules in mind |
| Support | Usually none | Local support from the person who built it |
Easy for everyone to use
Accessibility built in from the first wireframe
The NDIS Practice Standards expect providers to give participants information in a way they can understand, and your website is often where that starts. We design to WCAG 2.2 AA: readable type sizes, strong colour contrast, full keyboard navigation, descriptive links and proper image descriptions.
Every page is checked before launch with automated testing and by hand on a phone. You see the results on the finished site instead of reading a promise in a proposal.
WCAG 2.2 AA minimums
Referrals
Referral forms coordinators actually finish
Support coordinators and plan managers refer to providers who are easy to deal with. We build referral and intake forms that ask for what you need: NDIS number, plan management type, supports required and preferred contact. Nothing more.
Every enquiry lands in your inbox and is tracked in Google Analytics. You can see which pages and campaigns bring in real referrals instead of guessing.
Staying compliant
Content that stays on the right side of the rules
Provider marketing sits under the Australian Consumer Law. The NDIA says describing products as “NDIS approved” likely breaches it. It has referred more than 600 cases to the ACCC. If you also deliver allied health, Ahpra rules ban testimonials about clinical aspects of care, such as symptoms, treatment or outcomes.
We write and review your copy with those rules in mind, so your website builds trust with families without creating a problem for your registration. We are marketers, not lawyers, so anything that needs legal advice is flagged for you to check.
What we check in your copy
- Claims about NDIS statusNo wording that suggests a product or service is approved or endorsed.
- TestimonialsReviewed for clinical content where you deliver allied health.
- Offers and pricingStated clearly and kept consistent across the site.
Getting found
Set up for Google and AI search from day one
Example: service markup on a provider page
{
"@type": "Service",
"name": "Support coordination",
"provider": {
"@type": "Organization",
"name": "Your organisation"
},
"areaServed": "Hunter Region, NSW"
}A new website starts with no rankings, so the structure has to do the work. We set up service and location pages, schema markup, fast Australian hosting and a clean technical base. Google then understands exactly what you offer and where.
The same foundations help AI assistants such as ChatGPT and Google’s AI answers describe your organisation accurately when families ask for providers near them. They also give you a strong base if you later invest in SEO for NDIS providers.
Service and location pages
A page for each support you offer and each area you cover, so families and coordinators land on exactly what they searched for.
Schema and tracking
Structured data that tells Google and AI assistants who you are and what you do, plus Analytics set up to track every referral.
Fast Australian hosting
Quick load times on mobile and secure Australian hosting, with backups and updates looked after for you.
Our NDIS work
A few of the NDIS
providers we work with
YAY Today case study
A full redesign for a leading Melbourne NDIS provider, guiding families and support coordinators from first search to booked enquiry.
Sunflower Services case study
A website, search and design programme for a leading NDIS provider.
Capacity Plus Group case study
A refined online presence for a growing NDIS provider.
Create a Sense of Place case study
A rebrand and refreshed digital identity for a trusted NDIS provider.
Bright Tomorrows case study
A warm, conversion-driven website for an NDIS support provider.
ELMO Health case study
A modern website for allied health services.
Sixty-plus projects across NDIS, allied health and professional services. Each case study covers the problem, the approach and the result.
View all our workWhat to expect
How does an NDIS website project work?
Four steps, one person leading every stage. You see the design before anything is built, and you know the price before work starts.
Discovery call and fixed quote
A free 30 minute call to understand your services, your participants and the people who refer to you. You get a fixed quote before any work starts.
Design of your key pages
We design your key pages for sign-off, so you approve the look and structure before the build begins.
Build with copy, forms and SEO
We build the site with your copy, referral forms, search set-up and tracking in place.
Launch and handover
We launch on Australian hosting and record a video walkthrough, so your team can update the site themselves.
Most NDIS websites take 2 to 4 weeks from the first call to launch. Larger sites, or projects that include a new brand, take longer.
Pricing
How much does an NDIS website cost?
Every NDIS website is quoted at a fixed price after a free 30 minute call. The price depends on how many pages you need, the forms involved and whether you also need branding and copywriting.
| What you need | How it affects the quote |
|---|---|
| Pages and services | Each service, area or audience page adds design, build and content time. |
| Referral and intake forms | Longer or more specialised forms take more set-up and testing. |
| Branding and logo | A new brand is designed first, so the website starts from a finished identity. |
| Copywriting and imagery | We can write the copy and source imagery, or work from your own. |
| Hosting and support | Australian hosting, backups and updates can be looked after for you after launch. |
What NDIS clients say
“Crux has been such a game changer for us.”
★★★★★Kimberley PerksDirector, Sunflower ServicesCommon questions
NDIS website design FAQs
How much does an NDIS website cost?
Every NDIS website is quoted at a fixed price after a free 30 minute call, so you know the cost before any work starts. The price depends on how many pages you need, the referral and intake forms involved, and whether you also need branding and copywriting.
How long does it take to build an NDIS website?
Most NDIS websites take 2 to 4 weeks from the first call to launch. Larger sites, or projects that include a new brand, take longer. The biggest factor is usually how quickly content and feedback come back.
What does the process look like?
There are four steps. First, a 30 minute discovery call and a fixed quote. Second, design of your key pages for sign-off. Third, the build, with copy, referral forms, SEO and tracking. Fourth, launch on Australian hosting with a video walkthrough so your team can update the site.
Do you work with NDIS providers outside Newcastle?
Yes. Crux Digital is based in Newcastle, NSW, and works with NDIS providers Australia-wide, including clients in Melbourne. Calls, design reviews and handover all run over video and email, so you do not need to be local.
Does an NDIS provider website need to be accessible?
The NDIS Practice Standards expect providers to give participants information in a way they can understand, and an inaccessible website works against that. We build every NDIS site to WCAG 2.2 AA, the current international accessibility standard.
What should an NDIS provider website include?
A good NDIS provider website has a clear page for each support you offer and the areas you serve. It shows how to make a referral or enquiry, your contact details and your registration status, stated accurately. It also has an accessible design that works well on a phone. Many providers add a page for support coordinators and a vacancies page.
Can I update the website myself?
Yes. We build on WordPress with Elementor and record a short walkthrough video, so your team can add vacancies, news and service changes without a developer.
Can you help if I don't have a logo or website content yet?
Yes. Many new providers start with nothing. We can create your logo and brand, write your website copy and source imagery as part of the same project.
Do you only build websites for NDIS providers?
No. We also run SEO, Google Ads and Meta Ads for NDIS providers, and host and maintain the websites we build.
More from Crux
More for NDIS providers
The website is the base. We also run the marketing that sends families and coordinators to it, and we host and maintain the sites we build.
Free quote
Let’s
talk.
Tell us about your organisation and what you need. Rob replies personally with next steps and a time for your free 30 minute call.
Rob Bastow, founder
0467 750 790 · rob@cruxdigital.com.au
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Last reviewed 15 October 2026 · Crux Digital, Newcastle NSW